Returns

To request a return or report an order problem, email blovenastore@163.com with your order number before sending anything back. A return is accepted only after the Blovena team confirms the return address and instructions.

Keep items unused, complete, and in their original packaging while the request is reviewed. Final-sale, personalized, hygiene-sensitive, or used items may not be eligible. If an item arrives damaged or differs from the order, retain the item, packaging, label, and photographs for review.

Approved refunds are returned through the original payment channel. Processing time after approval depends on the payment provider and issuing bank.